Frequently Asked Questions
When will I receive my video?
Please allow 1 week for teaser release and 8-10 weeks for final video edits. However, we will not release the final video until the account balance is paid in full.
How will I receive my video?
The sneak peak and highlight video will be uploaded to our Facebook page upon completion, and you will receive a USB with the sneak peak, highlight video, and any special moments.
Do I have to pay the full amount at once?
On the reservation form, we give you the option to select whether you would like to pay just the deposit to reserve your date, or pay the full amount upfront. You will be invoiced for your remaining balance payable by the date of the wedding.
What forms of payment do you accept?
Currently we accept Visa, Mastercard, American Express, Discover, Pay Pal, check or cash.
How long do I have to submit my booking deposit via mailed check or cash?
Upon issuing your booking deposit invoice, we will reserve your date for 7 days in order to receive payment.
Do you travel or charge a travel fee?
We love to travel!!! If your venue is outside of Mississippi or requires an overnight stay, we will add a $100 flat rate travel fee to your total.
Do I have to sign a contract?
Yes. Once you have saved your date, we will email you a copy of our booking agreement. We require an electronic signature within 7 days of booking. Our booking agreement can be found here.
What if I need to cancel?
Upon booking, the client may cancel for any reason up to 7 days for a full refund. After the 7 day period has expired, Alton Visuals is liable to refund all monies paid minus the $250 retainer deposit.
What are the special moments?
Selecting the special moments package allows you to relive all the important moments over and over again. We make sure to capture the moment in it's entirety, as smoothly as possible. These are the moments that don't necessarily make it into your highlight film in their full form, such as toasts, cake cutting, first dances, tosses, entrances and exits, etc. Let us know ahead of time if you have any surprise or unique special moments to record.
What do I get with RAW files?
RAW files can be purchased at an additional cost. This includes every clip we film with the highlight camera, unedited. Usually consists of 1-2 hours of unedited footage from the entire day.